WE SEE YOU.
Meeting PHYSICAL NEEDS through our facility, programs, and responsive actions to questions or requests.
WE HEAR YOU.
Meeting EMOTIONAL NEEDS by engaging in genuine conversation, listening with
intention, and developing relationships.
WE VALUE YOU.
Meeting SPIRITUAL NEEDS by providing opportunities for connection and service and being a safe and welcoming place for all.
Employee recognition program
Serve examples:
- If a question is asked you don’t have the answer to, offer to get the information or connect them with the appropriate person. Never say, “I don’t know” with no follow up.
- Stay up to date with what’s happening at the Y. Read the Member Newsletter.
- Keep the building clean and facilities presentable.
- Find the “yes.” Whenever possible, meet the need yourself.
Care examples:
- Learn the names of the members or program participants you see regularly.
- Greet with intention to participate in conversation if they pause to connect with you.
- Invite them to participate in something they’ve expressed interest in.
- Problem solve. Ask questions and whenever possible, act immediately.
Love examples:
- Engage personally. Follow up on previous conversations.
- Ask someone you've connected with to lead and/or volunteer in an area they've expressed interest in.
- Send a card or message during important life events.
- Validate concerns by listening intently before responding. Thank them for sharing their experience and, when possible, describe the steps for resolution in detail. Offer solutions, not blame.
Share how you or a co-worker put SERVE, CARE, or LOVE in action.
Submissions will be shared with the person being recognized and their department leader(s). At the end of each month, one YMCA team member will be recognized for their actions and receive a $25 credit to courtproducts.com.
Paylocity Recognition